About S.A.L.M.O.N Tracking

S.A.L.M.O.N (Sale And Lead MONitoring) is our licensable administration platform that provides Eclipse Financial Systems’ clients with a detailed, real-time overview of what is happening on their website.

The platform allows the call centre to watch website traffic, with each customer’s record changing colour as they progress through the online journey.

If a customer “drops off” and leaves the website, call centre agents can place a call and take over the application as if they were the client.

Once S.A.L.M.O.N is set up, the possibilities are endless – we’ve previously integrated it with CRM systems, telephony systems and marketing databases to name but a few.

Win back lost customers with a well-placed phone call

Whilst some lost sales are inevitable (and for those, we have conversion rate optimisation), many can be won back with a well-placed phone call. Perhaps your customer doesn’t feel comfortable entering bank details, or perhaps they’ve left their computer and forgotten all about your website.  With S.A.L.M.O.N, your call centre agents can place a call to pick up the transaction where it left off.

Concentrate on the leads that matter

Some leads are more valuable than others, so whether you want to chase all leads that get to the last stage in the journey, those over a certain value, or even just the top 10% of leads, we can build scoring models accordingly.

FAQs

Yes – just contact us and we’ll be happy to give a demo at no cost.
Yes, it’s possible to license SALMON as a standalone platform – just contact us for more information.
No, telephony integration is not necessary – your call centre agents can simply read the phone number from the screen. However, the optimal implementation integrates seamlessly with your telephony provider so calls can be placed easily.

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